REFUND POLICY

Last updated: 2 September 2025

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At Bevala Ltd., we want every customer to be happy with their wine. If for any reason you are not satisfied, please review our Returns & Refunds Policy below.

1. Damaged or Faulty Goods

• If your order arrives damaged, broken, or faulty, please contact us within 48 hours of delivery.

• We may request photos of the damage to help us process your claim.

• We will offer a replacement, credit, or refund for the affected bottles.

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2. Retail Customers (Online Orders)

• You may return unwanted goods within 14 days of delivery, provided they are:

  • Unopened

  • In original packaging

  • In resaleable condition

• Refunds will be processed within 7 working days of receiving the returned goods.

• Customers are responsible for return shipping costs (unless goods are faulty).

3. Trade Customers (Hospitality & Wholesale)

• Returns are accepted only by prior agreement.

• Sale-or-return or consignment terms must be agreed in writing before supply.

• Unauthorised returns may be refused or subject to a restocking fee.

• Credit or replacements will be issued once the goods are inspected and confirmed in acceptable condition.

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4. Refund Method

• Refunds will always be made to the original payment method used.

• For trade accounts, refunds may be issued as account credit where appropriate.

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5. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened bottles (unless faulty).

• Goods returned more than 14 days after delivery (retail customers).

• Special-order or customised products (unless faulty).

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6. How to Start a Return

To arrange a return, please contact us at:bevan.norris@bevala.co.uk
 

Please include your order number, reason for return, and (if applicable) supporting photos.